Personal SMS messages of Telstra customers are being received by phone users of other networks across Australia after a fire disrupted services at an exchange in Sydney.
Unwitting recipients of the random messages took to Twitter to express their confusion.
Customers of Telstra are experiencing major disruptions to their services due to a reported fire at one of the company's exchanges.
Telstra announced the fire location to be Chatswood Exchange, Sydney, via Twitter.
Our techs are on-site at our Chatswood Exchange in Sydney completing a full assessment. We'll provide more info as soon as it's available.— Telstra (@Telstra) February 2, 2017
Telstra have responded to customer comments on their Facebook page saying they are investigating the outage.
A fire at one of our exchanges is impacting some mobile and fixed services. We're working to resolve ASAP. Thanks for your patience.— Telstra (@Telstra) February 2, 2017
A search on Telstra’s service status website shows a current interruption with customers experiencing difficulties using home phone and internet services for the region.
While it seems progress is being made, more problems have become apparent.
We're currently investigating a related issue impacting SMS messaging. Messages will be held while we resolve the issue.— Telstra (@Telstra) February 2, 2017